Privacy and Cookies Policy

Last Updated: 2 January 2025

Interpretation and Definitions

Definitions

  • Words with capitalized initials (e.g., "Service," "Personal Data") are defined in the context of the Terms and Conditions of the Company.

  • "We," "Us," and "Our" refer to River Life Coaching.

  • "You" and "Your" refer to users of the Service.

This Policy explains how We collect, use, disclose, and retain Your information. It complies with the Personal Data Protection Act of Singapore (PDPA) and the General Data Protection Regulation (GDPR).

Your Rights

You have the following rights under this Policy and applicable laws (GDPR for EU residents, PDPA for Singapore residents):

  • Access: Request access to Your Personal Data.

  • Correction: Request corrections to inaccurate or incomplete Personal Data.

  • Erasure: Request deletion of Personal Data where there is no legal obligation to retain it.

  • Object: Object to processing based on legitimate interests or for direct marketing.

  • Restriction: Request temporary suspension of data processing.

  • Portability: Request transfer of data in a machine-readable format.

  • Withdraw Consent: Withdraw consent for data processing based on Your prior approval.

Exercising Your Rights

To exercise these rights, please:

  1. Contact Our Data Protection Officer (DPO) at jennytoh@riverlifecoaching.com.

  2. Provide sufficient information for identity verification.

  3. Clearly state the right(s) You wish to exercise.

We will respond within 30 days unless the request is complex or multiple requests are submitted. Certain rights are EU-specific under GDPR.

Data We Collect

Directly Provided Data:

  • Identity Data: Name, marital status, title, date of birth, gender, etc.

  • Contact Data: Email, phone number, physical address, etc.

  • Financial Data: Bank details, payment information, etc.

  • Marketing Data: Preferences for receiving marketing material.

Indirect Data:

  • Technical Data: IP address, browser type, device information.

  • Behavioural Data: Website usage patterns and preferences.

Third-Party Sources: Data may also come from credit agencies, social media, affiliates, and analytics providers.

Special Categories: We do not collect sensitive data, such as health or biometric data, unless explicitly required and with Your consent.

How We Use Your Data

We process Your data to:

  1. Provide and personalize Our Service.

  2. Administer events, coaching programs, and transactions.

  3. Enhance security and detect fraud.

  4. Communicate updates, offers, and promotional material.

  5. Comply with legal and regulatory obligations.

Legal Basis: We process data only when:

  • Necessary for Service delivery.

  • Required to comply with legal obligations.

  • Based on legitimate business interests.

  • With Your consent.

Data Sharing

ICF Verification: To maintain coaching credentials, We may share Your name, contact information, and coaching session details with ICF staff or equivalent organizations. No sensitive topics will be disclosed.

Third-Party Partners: Personal Data may be shared with trusted partners to organize events or services. These partners adhere to their privacy policies, and You can withdraw consent directly with them.

Service Providers: We work with providers for hosting, security, payment processing, and more. These providers are bound by confidentiality agreements.

Professional Advisors: Lawyers, accountants, and auditors may access data as necessary for compliance or advisory services.

Legal Obligations: We may disclose data to government authorities if required by law or to protect rights and safety.

Retention

Personal Data will be retained:

  1. As long as necessary for the Service or legal requirements.

  2. Periodically reviewed for relevance and anonymized or deleted when no longer required.

Cookies and Tracking

Cookies: We use cookies to:

  • Improve functionality and personalize user experience.

  • Track website usage and analytics.

  • Deliver targeted advertisements.

Most browsers allow You to manage cookie settings. Visit www.allaboutcookies.org for guidance.

Third-Party Cookies: Some cookies are set by third parties (e.g., ad networks). Consult their privacy policies for details.

Web Beacons: Clear GIFs (or tracking pixels) are used to measure engagement and improve email content.

Security

We use industry-standard measures, such as encryption and secure servers, to protect Your data. While We strive for robust security, no online system is entirely risk-free. You are encouraged to use secure connections and updated software when accessing Our Service.

Children’s Privacy

We do not knowingly collect data from children under 16. If such data is identified, it will be promptly deleted.

Governing Law

This Policy is governed by Singapore law. EU users may seek redress under GDPR for unresolved complaints.

For any questions or concerns about this Policy, please contact: Data Protection Officer: Jenny Toh Email: jennytoh@riverlifecoaching.com